Effective problem-solving and decision-making are critical competencies for both trade unions and management to navigate the complexities of the modern workplace. This course explores into a range of methodologies and tools designed to enhance problem-solving and decision-making abilities within the labor-management relationship. By understanding the intricacies of decision-making processes, participants will be equipped to address challenges collaboratively, find common ground, and achieve mutually beneficial outcomes.
A cornerstone of successful labor-management relations is effective communication and collaboration. This course fosters an environment of open dialogue and shared problem-solving. Participants will learn how to build trust, actively listen, and find common ground. By developing strong interpersonal skills, they will be able to create a collaborative atmosphere conducive to achieving mutually beneficial outcomes.
Furthermore, the course emphasizes the importance of understanding the broader organizational context when making decisions. Participants will explore how strategic thinking, organizational culture, and external factors influence problem-solving and decision-making processes. By considering these elements, participants can make decisions that align with organizational goals and contribute to overall success.
Upon completion of this course, participants will be able to:
• Identify and analyze complex problems within the labor-management context
• Develop effective problem-solving and decision-making strategies
• Enhance critical thinking and problem-solving skills
• Facilitate collaborative problem-solving and decision-making processes
• Implement problem-solving solutions and measure outcomes
Module 1: Understanding Problem Solving and Decision Making
• The nature of problems and decision-making
• Problem-solving and decision-making models
• The role of critical thinking and creativity
Module 2: Problem Identification and Analysis
• Problem definition and framing
• Root cause analysis
• Data collection and analysis
Module 3: Solution Generation and Evaluation
• Brainstorming and creativity techniques
• Decision-making tools and methods
• Evaluating options and selecting the best solution
Module 4: Implementation and Evaluation
• Developing action plans and implementation strategies
• Monitoring and evaluation
• Learning from successes and failures
Module 5: Collaborative Problem Solving and Decision Making
• Building trust and cooperation
• Effective communication and negotiation
• Shared problem-solving and decision-making processes
• Trade union representatives, management personnel, and HR professionals involved in labor-management relations
• Suitable for individuals interested in developing strong problem-solving and decision-making skills for organizational effectiveness
Venue: Ghana
Duration: 1week
Date: Open
